Privacy Policy

1. Introduction

Refresh D Thai Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website refreshdthaispa.com or use our services at our Koramangala location.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, appointment history when you book our services
• Payment Information: Credit/debit card details (processed securely through our payment gateway, not stored by us)
• Technical Data: IP address, browser type, device information when you visit our website
• Health Information: Relevant medical conditions you voluntarily disclose for safe service delivery

3. How We Use Your Information

We use the information we collect to:

• Process and manage your spa appointments
• Provide personalized service recommendations
• Send appointment confirmations and reminders via WhatsApp/SMS
• Improve our services and customer experience
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors and booking system operators under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights
• Health & Safety: Relevant medical information to therapists for your safety during treatments

5. Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption for all online transactions
• Secure storage of physical records at our premises
• Limited access to personal information for staff

6. Your Rights

You have the right to:

• Access and request copies of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

To exercise these rights, please contact us at customer.refresh@gmail.com

7. Cookies and Tracking

Our website uses essential cookies for:

• Session management during online bookings
• Basic analytics to improve user experience

You can disable cookies in your browser settings, but this may affect website functionality.

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a revised "Last Updated" date.

9. Contact Us

For privacy-related inquiries, please contact: